Refund policy
Overview
At PrepTools.store, customer satisfaction is our highest priority. We proudly offer free returns and refunds within 30 days of delivery for eligible purchases.
By placing an order through our website, you agree to the terms outlined in this policy.
Return Eligibility
To be eligible for a return:
- The return request must be submitted within 30 days of delivery.
- The item must be returned in acceptable condition.
- Proof of purchase is required.
- Products must not be intentionally damaged or altered.
Free Returns
We provide free return shipping worldwide for all eligible returns.
To begin a return, please contact:
Email: ShalhoupDusty152@hotmail.com
Phone: 903-915-8129
Our support team will provide complete instructions regarding the return process.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding approval of your refund.
Approved refunds will be issued to the original payment method used during checkout.
Depending on your financial institution, refund processing may require 5–10 business days.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.
Please include:
- Order number
- Description of the issue
- Product photographs
- Packaging photographs
We will review the situation and provide an appropriate resolution.
Order Cancellation
Orders may be canceled before shipment. Once shipped, orders may no longer qualify for cancellation but remain eligible under this Return & Refund Policy.